Customer Service Representative

1 week ago

Thrissur, Kerala, India beBeeCommunication Full time ₹ 55,00,000 - ₹ 85,00,000

Job Opportunity

  • We are seeking skilled customer service professionals to fill a dynamic role.

About the Role:

  • The ideal candidate will possess exceptional communication skills, customer engagement abilities, and a strong commitment to achieving sales and conversion targets.

Key Responsibilities:

  • Make outbound calls to US-based customers to promote products or gather required information.
  • Achieve daily, weekly, and monthly targets and conversion goals.
  • Handle objections professionally and escalate complex issues when necessary.
  • Collaborate with team leads and quality analysts to improve call quality and performance.
  • Ensure compliance with industry regulations.

Requirements:

  • Bachelor's degree or equivalent.
  • 1–4 years of experience in customer-facing roles, preferably with US clients.
  • Excellent verbal communication and interpersonal skills.
  • Familiarity with CRM tools and call centre software.
  • Open to work night shifts and adapt to US time zones.
  • Goal-oriented with a positive attitude and strong work ethic.
  • Knowledge of US culture and customer behaviour.

Benefits:

  • Chance to develop your skills and career in a dynamic environment.
  • Opportunity to work with a leading organization.

Additional Information:

  • The successful candidate will be highly motivated, result-driven, and eager to take on new challenges.
  • Our company prioritizes employee growth and development, offering training and support to help you succeed in your role.

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