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Customer Service Representative

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Thrissur, Kerala, India beBeeSupport Full time ₹ 5,00,000 - ₹ 8,00,000
Job Description

The role of a Support Associate at a leading organization is to deliver exceptional customer service, ensuring high-quality interactions with clients.

This includes handling inbound and outbound calls in Korean, responding to customer inquiries and complaints via multiple channels, and resolving issues efficiently while maintaining professionalism.

Key responsibilities include:

  • Providing timely and accurate resolutions to customer concerns.
  • Maintaining detailed records of customer interactions and transactions.
  • Collaborating with internal teams to escalate and resolve complex issues.
  • Staying updated on product/service knowledge to provide accurate information to customers.

To be successful in this role, you will require:

  • Fluency in Korean (spoken & written) for effective communication with customers.
  • Prior experience in customer service, call centers, or BPO.
  • Strong problem-solving skills and ability to handle customer complaints effectively.
  • Good typing speed and proficiency in handling email, chat, and CRM tools.
  • Ability to multitask and work in a fast-paced environment.

Preferred qualifications include experience in e-commerce, banking, or technical support, as well as certification in Korean language proficiency.

This role involves rotational shifts and requires basic computer knowledge and familiarity with customer support software.

Required Skills and Qualifications

Language Skills: Fluency in Korean (spoken & written)

Customer Service Experience: Prior experience in customer service, call centers, or BPO

Problem-Solving Skills: Strong problem-solving skills and ability to handle customer complaints effectively

Technical Skills: Good typing speed and proficiency in handling email, chat, and CRM tools

Communication Skills: Ability to multitask and work in a fast-paced environment

Benefits

This role offers the opportunity to work with a dynamic team, gain valuable experience, and develop your skills in customer service.

Others

This role involves rotational shifts and requires basic computer knowledge and familiarity with customer support software.