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Junior Technical Support Specialist
2 weeks ago
We are seeking a talented Junior Technical Support Engineer to join our team. In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions built on Java and Python, with a strong focus on security technologies including Public Key Infrastructure.
This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.
Key Responsibilities- Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
- Troubleshoot and resolve issues related to Java and Python-based applications.
- Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
- Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
- Write and maintain support documentation, knowledge base articles, and diagnostic tools.
- Escalate complex technical issues to senior support engineers or development teams as needed.
Bachelor's degree in Computer Science, Information Technology, or a related field.
2-3 years of experience in a technical support or engineering role.
Proficient in Java and Python for debugging and scripting tasks.
Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
Familiarity with tools such as keytool, openssl, or similar.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
BenefitsCompetitive pay package.
Attractive policy, medical insurance benefits, industry leading trainings.
We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.
OthersJob type: Onsite -Gurugram.
Job Location: India.
