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Service Delivery Director

3 weeks ago

Tiruchi, Tamil Nadu, India beBeeLeadership Full time ₹ 1,78,53,000 - ₹ 2,56,46,000

**Role Overview:**

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As a seasoned leader, you will play a pivotal role in shaping the trajectory of our business vertical. You will be responsible for leading operational improvements, optimizing resource allocation, and tracking progress against defined goals.

**Key Responsibilities:

  1. Lead cross-functional planning to drive growth and profitability, while ensuring operational excellence.
  2. Develop strategies aligned with business objectives and oversee their execution.
  3. Collaborate with Sales & Marketing teams to support business expansion and drive results.
  4. Manage P&L for business operations and provide vision and leadership to high-performing teams.
  5. Act as the 'Voice of the Customer' by building strong client relationships and ensuring high levels of satisfaction.

**Requirements:**

  1. 15+ years of experience in operations within a BPO/Outsourcing space in customer service domain.
  2. Strong understanding of business trends, emerging technologies, and industry best practices.
  3. Proven success in leading large teams, attracting and developing talent, and fostering a high-performance culture.
  4. Demonstrated ability to improve performance across quality, efficiency, and effectiveness metrics.

**Profile & Experience:

  1. Experience working in messaging domain with at least 3+yrs supporting US Telecom.
  2. Ability to streamline complex processes and make data-driven decisions.
  3. Stakeholder engagement skills, with excellent communication, negotiation, and conflict resolution abilities.
  4. Postgraduate degree preferred.

**What We Offer:**

  • A dynamic work environment that fosters innovation and growth.
  • A chance to lead strategic initiatives and drive business outcomes.
  • The opportunity to develop and implement best practices across service offerings and domains.
  • Professional development opportunities to enhance your skills and expertise.

**Join Our Team:**

We are seeking a talented and experienced professional who is passionate about driving growth and delivering exceptional results. If you have a strong track record of leadership and a passion for innovation, we encourage you to apply.