Regional Service Delivery Specialist

3 days ago

Tiruchi, Tamil Nadu, India beBeeDemand Full time ₹ 19,24,000 - ₹ 23,45,000
Job Title

We are seeking a seasoned Demand Operations Manager to drive standardized service delivery, compliance, and operational excellence across our regional footprint.

This role serves as the first layer of demand operations outside Pakistan, ensuring alignment of regional IT services with global corporate standards.

  • Act as the liaison between local business stakeholders and central IT teams.
  • Ensure local IT services are standardized under corporate control, fostering efficiency and consistency.
  • Oversee procurement processes, ensuring purchase orders and invoices are created and processed accurately.
  • Coordinate with finance teams to validate, approve, and process invoices in a timely manner.
  • Ensure compliance with local and regional regulations, including contract and legal requirements.
  • Align regional IT setups with global standards and processes, promoting best practices.
  • Provide troubleshooting and coordination support for non-standard applications and issues.
  • Act as the escalation point for stakeholders facing complex IT challenges.
  • Support contract management and monitor vendor performance, driving value and satisfaction.
Required Skills & Experience
  • 15+ years of experience in IT service management, vendor management, or demand operations.
  • Strong knowledge of procurement processes (PR/PO lifecycle, invoice management, vendor payments).
  • Hands-on experience managing IT services (telecom, networking, printing, vendor contracts).
  • Good understanding of ITIL-based service management (incident, request, escalation handling).
  • Experience working with finance teams on budgets and invoice processes.
  • Familiarity with local compliance requirements for IT contracts and services.
  • Strong stakeholder management, troubleshooting, and coordination skills.
Preferred Qualifications
  • Exposure to ERP systems (SAP MM/FICO or equivalent) for procurement and finance workflows.
  • ITIL certification.
  • Experience in multinational or regional IT operations.

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