Enterprise Service Delivery Manager

1 week ago

Tiruchi, Tamil Nadu, India beBeeDelivery Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Service Delivery Expert

We are seeking a seasoned service delivery professional to establish and lead our complete service delivery system from the ground up. This role is ideal for an experienced executive with a proven track record of delivering high-quality services.

The successful candidate will be responsible for designing, implementing, and managing the end-to-end service delivery framework. They will establish and standardize processes, SLAs, and best practices for smooth service operations.

  • Key Responsibilities:
  • Develop and implement a comprehensive service delivery strategy.
  • Establish and maintain relationships with clients and stakeholders.
  • Manage and lead cross-functional teams to deliver high-quality services.
  • Monitor and drive service quality, ensuring customer satisfaction and compliance.
  • Act as the primary point of contact for clients on service delivery matters.

Requirements:

  • 5+ years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management (ITSM) principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.
  • Prior experience with Freshservice or similar ITSM tools (e.g., ServiceNow, Jira Service Management, Zendesk) is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Effective communication skills with the ability to articulate technical concepts clearly.

What We Offer:

  • A dynamic and innovative work environment.
  • Competitive compensation and growth opportunities in a fast-scaling organization.
  • A collaborative and inclusive team culture.
  • Professional development and training opportunities.

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