IT Service Management Training Specialist

11 hours ago

Tiruchi, Tamil Nadu, India beBeeEnterprise Full time ₹ 15,00,000 - ₹ 20,00,000

Expertise in IT Service Management is required to deliver structured training programs for graduate trainees on ITSM principles, ITIL practices, and service delivery models.

  • Key areas of focus include process governance, continual improvement, and hands-on training in ITSM tools (ServiceNow, BMC Remedy, Jira Service Management).

The ideal candidate will bring expertise in ITIL frameworks, service delivery models, and enterprise ITSM tools while fostering a learning environment that builds the next generation of IT service professionals.

Responsibilities:
  1. Designing training programs for ITSM principles and ITIL practices.
  2. Mentoring graduates on ticket handling and escalation processes.
  3. Conducting workshops on root cause analysis and customer service excellence.
  4. Supporting continual improvement of ITSM processes and ensuring alignment with organizational goals.

Additionally, this role involves delivering high-quality training content that meets the needs of diverse learners.

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