Training Manager

4 weeks ago

Tiruchi, Tamil Nadu, India BG NAIDU SWEETS PVT LTD Full time

Job SummaryAs the Training Manager you will design implement and monitor training programs for retail staff across all outlets including Branch Managers Supervisors Cashiers Customer Relation Executives CREs Sales Crew and Housekeeping staff Your role is to ensure consistent service excellence operational efficiency and alignment with the brands values Key Roles ResponsibilitiesTraining Program Design Delivery Develop tailored training modules for each role in retail operations Conduct induction training for new hires and refresher courses for existing staff Train on product knowledge especially highlighting the heritage and purity of BG Naidu Sweets offerings Implement soft skills and customer service enhancement programs for CREs and Sales Crew Provide leadership and managerial training for Branch Managers and Supervisors Conduct operational training for Cashiers POS billing accuracy cash handling and Housekeeping staff hygiene food safety store presentation Operational Service Excellence Standardize operating procedures across all retail outlets Introduce service etiquette standards that reflect BG Naidu Sweets premium brand image Ensure compliance with FSSAI hygiene and safety regulations in daily operations Performance Tracking Feedback Assess training effectiveness performance reviews and customer feedback Maintain detailed training records and prepare progress reports for management Identify skill gaps and create corrective training plans Educate the Career Growth Plans Create the Interests among the Employees Team Development Motivation Coach staff on problem - solving and conflict management Foster a learning culture within the organization Organize role-play sessions workshops and skill competitions to keep training engaging Requirements Bachelor s Master s degree in HR Business Administration or related field 8 years of experience in retail or hospitality training preferably in FMCG or food service Strong communication and presentation skills in English Tamil Knowledge of training methodologies adult learning principles and performance assessment tools Passion for traditional food heritage and customer service excellence Ability to travel to various retail outlets for on-site training Hospitality Training experience will be prioritized Benefits Provident Fund PF Employee State Insurance ESI coverage Annual Diwali Bonus as per company policy Yearly Salary Increment based on performance and appraisal Contact Mr Thavaselvan - Head HR Email hr bgnaidusweets com Contact 93854 13155 Job Types Full-time Permanent Pay 35 000 00 per month Benefits Food provided Health insurance Paid time off Provident Fund Work Location In person

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