Front Office Team Lead
23 hours ago
Grand Mercure Bangalore is a luxurious hotel offering 126 suite style rooms with in-built kitchenettes. We are seeking an experienced Front Office Team Lead to oversee daily administration, meeting and greeting visitors, dealing with guests' queries and complaints, and booking rooms.
Job DescriptionWe require an individual who can maintain high standards of customer services at the Reception office so that customers' expectations are consistently exceeded. The ideal candidate will motivate and develop the Reception team to ensure smooth functioning of the department and promote teamwork.
- The successful candidate will be responsible for providing effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Key Responsibilities:
People Management- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Identify optimal, cost-effective use of resources and educate the team on the same.
- Ensure quality and appropriateness of customer service provided.
- Maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional, and friendly check-in and check-out.
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of the post.
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.
Qualifications:
BHM / Diploma in Hospitality
Good communication skills
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