Technical Support Specialist
3 weeks ago
Location: Flexible
Work Mode: Hybrid (remote work options available)
Working Days: Weekly 5 days with flexible shifts
Notice Period: 2-4 weeks
Budget: Up to ₹7,00,000 (2-5 years experience)
Responsibilities:
- Provide technical support for mobile applications, including iOS and Android, to ensure seamless user experience.
- Diagnose and resolve common issues, such as app crashes, login problems, and performance issues, using technical documentation and troubleshooting guides.
- Interact with users in a professional and courteous manner, providing excellent customer service and ensuring timely issue resolution.
- Collaborate with cross-functional teams to identify and implement process improvements, enhancing overall support efficiency and effectiveness.
Requirements
- Experience: 2-5 years in technical support or a related field, with a strong background in computer science.
- Technical Understanding: Familiarity with mobile app technologies, operating systems, and basic networking concepts, with a focus on troubleshooting and problem-solving skills.
- Problem-Solving Skills: Strong ability to identify and resolve technical issues effectively, with a focus on user-centric support and continuous improvement.
- Communication Skills: Excellent verbal and written communication skills for effective user interaction, with a focus on clear and concise communication.
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