Technical Support Specialist

3 weeks ago


Bagalur, India telescopp Full time
Job Title: Technical Support Specialist
Location: Remote
Work Mode: Hybrid (7 days WFH per month; remaining days WFO)
Working Days: Weekly 5 days with rotational shifts
Notice Period: Immediate to 15 days
Budget: Up to ₹7,00,000 (2-5 years experience)
Responsibilities:
  • Provide technical support for mobile applications, including iOS and Android, to ensure seamless user experience.
  • Diagnose and resolve common issues, such as app crashes, login problems, and performance issues, using technical documentation and troubleshooting guides.
  • Interact with users in a professional and courteous manner, ensuring excellent customer service and building strong relationships.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall support processes.


Requirements
  • Experience: 2-5 years in technical support or a related field, with a strong background in computer science.
  • Technical Understanding: Familiarity with mobile app technologies, operating systems, and basic networking concepts, with a focus on problem-solving and analytical skills.
  • Communication Skills: Excellent verbal and written communication skills for effective user interaction, with the ability to articulate complex technical issues in a clear and concise manner.
  • Candidate Requirements:

    • Mandatory background in computer science, with a strong foundation in programming languages and software development methodologies.



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