
Senior Facilities Manager
1 day ago
About this Role: We are seeking a highly skilled Soft Services Coordinator to oversee various non-technical services within our organization.
Key Responsibilities:
- Cleaning and Maintenance:
- Assist in managing cleaning schedules and vendors to ensure a clean and healthy environment for employees and visitors.
- Catering and Reception Services:
- Coordinate with catering providers and reception staff to deliver exceptional customer service.
- Landscaping and Mail Services:
- Maintain the exterior of our facilities through landscaping services and manage mail distribution effectively.
- Service Quality Control:
- Monitor and evaluate service providers to ensure compliance with quality standards and contractual obligations.
- Budget Management:
- Assist in identifying cost-saving measures and contribute to budget planning and implementation.
- Communication and Collaboration:
- Foster strong relationships with internal stakeholders, clients, and tenants to ensure seamless integration of soft services.
Required Skills and Qualifications:
- Bachelor's degree in Facility Management, Business Administration, or related field
- 4-6 years of experience in facilities management or a related role, with a focus on soft services
- Knowledge of soft service operations, including cleaning, catering, security, and reception services
- Understanding of health and safety regulations and best practices in facility management
- Experience in contract management and vendor relations
- Strong organizational and time management skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite and familiarity with facility management software
- Ability to analyze data and contribute to insightful reports
- Customer service-oriented with strong problem-solving skills
Desired Skills:
- Relevant industry certifications (e.g., IFMA, BIFM) or willingness to obtain them
- Experience with sustainability practices in facility management
- Knowledge of quality management systems (e.g., ISO 9001)
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