Senior Support Specialist

4 days ago

Hyderabad, Telangana, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000

Technical Support Specialist

We are seeking a Technical Support Specialist to deliver exceptional technical support for our data security and governance platform.

Key Responsibilities:

  • Act as the primary technical contact for high-value and designated support accounts.
  • Own critical cases end-to-end, ensuring service level agreement compliance and timely updates.
  • Perform deep troubleshooting across multi-component and multi-environment setups.
  • Maintain high-quality, structured root cause analyses for escalations.

Technical Expertise:

  • Serve as a subject matter expert in cloud platforms, including Amazon Web Services, Microsoft Azure, Google Cloud Platform.
  • Data platforms, including Snowflake, Databricks, Lake Formation, Starburst.
  • Privacera platform configuration and deployment.
  • Security and governance, including Identity and Access Management, Apache Ranger, encryption, authentication, authorization.
  • DevOps and automation, including continuous integration and continuous delivery, Kubernetes, Terraform, scripting.

Requirements:

  • 5+ years in technical support or customer-facing engineering.
  • Expertise in cloud services, big data platforms, and data governance.
  • Strong debugging/problem-solving skills in distributed environments.
  • Ability to manage high-severity incidents calmly and effectively.

Benefits:

  • Next role: Principal Support Engineer — strategic account ownership, architectural guidance, and cross-team technical leadership.

Professional Growth Path:

As a member of our team, you will have opportunities to grow professionally and advance your career.

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