Senior Chat Support Specialist

1 day ago


Hyderabad, Telangana, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000

Unlock a challenging and rewarding career as a Senior Technical Process Executive or Specialist with opportunities to deliver exceptional chat support for Microsoft's consumer products.

About the Role:
  • Position: Senior Technical Process Executive or Specialist
  • Location: 100% Remote Work in Hyderabad
  • Experience: 1 - 4 Years

Key Responsibilities:

  • Provide timely, accurate, and effective solutions through chat support for customers experiencing issues with Microsoft Windows & O365.
  • Utilize technical expertise to diagnose and resolve complex problems.
  • Create a positive experience by demonstrating empathy and patience while troubleshooting.

Required Skills & Qualifications:

  • Typing speed of 35 WPM or higher (mandatory)
  • Prior experience in technical support via chat
  • Excellent written and verbal communication skills
  • Any Graduate or Postgraduate degree
  • Hands-on experience troubleshooting Microsoft Windows & O365 queries
  • Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
  • Strong problem-solving skills and ability to thrive in a fast-paced environment
  • Patience, empathy, and a customer-first mindset


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