
Service Operations Manager
14 hours ago
As a senior professional, you will oversee the management of painting services for specific regions. Your key responsibility will be to develop and implement operational procedures that ensure consistency, quality, and efficiency in service delivery.
The role requires a strong business acumen, with experience in driving sales, revenue, and profitability. You must have excellent leadership, communication, and interpersonal skills to manage and motivate a diverse team. A customer-centric approach is essential for resolving any issues or complaints.
Key Responsibilities:- Operational Management:
- Develop, document, and implement Standard Operating Procedures (SOPs) for painting projects, ensuring consistency and quality.
- Lead and manage day-to-day operations of painting services.
- Monitor Project Timelines, Pricing, and Quality Standards to ensure services are delivered to clients' satisfaction.
- Business Development & Strategy:
- Identify opportunities for business expansion and growth within the home painting services market.
- Drive revenue growth by developing and implementing marketing and sales strategies tailored to the home painting services segment.
- Quality Control & Customer Satisfaction:
- Closely Monitor NPS, and ensure right actions are taken towards consistent improvement of NPS.
- Implement a quality control process to monitor the quality of painting services provided, including inspections and reviews of ongoing projects.
- Financial Management:
- Oversee budgeting and cost control for the department, ensuring cost-effective solutions while maintaining high-quality service.
- Masters degree in Business Administration, Operations Management, or a related field (preferred).
- Minimum of 5 years of experience in Driving Painting Service Business and operations.
- Proven experience in developing and implementing SOPs for service-based businesses.
- Strong problem-solving abilities with a customer-centric approach.
- Ability to thrive in a fast-paced environment.
- Proficiency in Microsoft Excel and PowerPoint.
- This role provides an exciting opportunity for someone with a background in service operations and business development to make a tangible impact on the company's growth and operational excellence.
Excellent organizational and time management skills are required to succeed in this role.
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