Strategic Business Transformation Lead

4 hours ago

Kolkata, West Bengal, India beBeeAnalytics Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Business Insights Manager

We are seeking a highly skilled Business Insights Manager to lead strategic transformation using AI, data science, and Six Sigma. The ideal candidate will drive cost-efficiency, process optimization, and innovation across global operations.

  • Lead enterprise-wide transformation programs with a focus on cost reduction, process efficiency, and quality improvement across global operations.
  • Align transformation initiatives with strategic business goals, driving measurable outcomes in areas such as productivity, utilization, SLA adherence, and key customer experience metrics (CSAT, FCR, etc.).
  • Identify and champion use cases for AI technologies, including machine learning, generative AI, NLP, predictive analytics, and automation across key functions such as quality assurance, workforce management, fraud detection, and content moderation.
  • Leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
  • Partner with business leaders, operations heads, and IT stakeholders to successfully execute transformation initiatives that deliver tangible ROI.
Required Skills and Qualifications

A bachelor's degree in engineering, computer science, or a related field is required. A master's degree is preferred. Six Sigma Black Belt certification is mandatory. The ideal candidate should have 12+ years of experience in BPO/KPO/shared services, with demonstrated ownership of large-scale transformation projects. Five+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle, from development to deployment and AI governance.

  • Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms (e.g., Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs).
  • Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate.
  • In-depth knowledge of operational challenges, especially in areas like Customer Experience (CX), Finance & Accounting (F&A), Risk Management, and Content Operations.

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