Guest Experience Coordinator

10 hours ago


Salem, Tamil Nadu, India beBeeGuestExperience Full time ₹ 45,00,000 - ₹ 85,00,000
Job Title: Guest Experience Coordinator

We are seeking a detail-oriented and customer-focused individual to manage guest reservations and drive sales conversions.

This role requires strong communication, sales skills, and the ability to deliver seamless guest experiences.

The ideal candidate will have excellent organizational skills and be able to multitask in a fast-paced environment.

Please see below for more information on this exciting opportunity:

Key Responsibilities:
  • Manage room reservations, group bookings, and event inquiries via phone, email & OTAs.
  • Provide accurate information on availability, pricing, packages, and promotions.
  • Convert inquiries into confirmed bookings by upselling and promoting hotel services.
  • Coordinate with operations teams (Front Office, Housekeeping, F&B) for guest requirements.
  • Maintain updated records of reservations, guest preferences & reports.
  • Build and maintain strong relationships with corporates, travel agents & repeat guests.
  • Handle cancellations, modifications, and special requests efficiently.
  • Monitor OTA bookings, guest reviews, and ensure timely responses.
Requirements:
  • Bachelor's degree in Hotel Management, Hospitality, or related field.
  • Prior experience in reservations, sales, or guest relations in the hospitality industry.
  • Strong communication skills (English preferred).
  • Familiarity with hotel PMS and OTA platforms.
  • Sales-driven, customer-oriented, and detail-focused.
  • Ability to multitask and work in a fast-paced environment.


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