Lead Business Growth Strategist
2 days ago
Unlock Your Potential with Rupicard
Rupicard, a pioneering fintech startup based in Bengaluru, is on a mission to revolutionize access to credit cards and craft a tailored credit card experience for the Indian market. Our goal is to make credit cards accessible to all, transcending geographical boundaries and financial backgrounds.
We're seeking an exceptional Senior Operations Manager to spearhead business expansion and drive revenue growth across our organization. This role entails planning and leading high-performing teams to propel business growth, enhance revenue and profit gains, and improve organizational productivity and performance.
Key Responsibilities:
- Build, train, and lead a diverse team handling multiple Key Result Areas (KRAs).
- Develop and implement comprehensive training and coaching programs to ensure team effectiveness.
- Cultivate a collaborative and high-performance team environment.
Business Growth and Revenue Management:
- Drive large-scale revenue and profit gains while optimizing organizational efficiency and performance.
- Plan and lead teams to grow the business, setting ambitious targets and milestones.
- Create and manage budgets, track performance data, and analyze customer satisfaction surveys.
Performance Tracking & Metrics:
- Design and monitor performance metrics, including targets, call productivity, First Response Time (FRT), Customer Satisfaction (CSAT), talk time, and agent availability.
- Analyze performance data to identify areas for improvement and implement necessary changes.
Strategic Planning and Execution:
- Develop and execute strategic plans to drive business growth and achieve organizational objectives.
- Leverage strong analytical and problem-solving skills to address business challenges and opportunities.
- Foster effective communication and coordination across teams and departments.
Salary and Benefits:
The successful candidate can expect a competitive salary of ₹25-40 lakhs per annum, commensurate with experience, plus a benefits package that includes health insurance, retirement savings, and career development opportunities.
Why Join Rupicard:
- Opportunity to work closely with the founder and contribute to shaping the organization's future.
- Dynamic work environment that fosters collaboration and innovation.
- Professional development opportunities to help you grow and succeed.
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