Technical Product Support Specialist
12 hours ago
The Technical Product Support Specialist provides technical expertise to clients, ensuring the successful implementation and optimization of products.
Key Objectives
- Enhance customer satisfaction through technical support and product implementation.
- Drive product adoption and contribute to company growth.
About the Role
This role is a Field Application Engineer position with a focus on providing technical support and expertise to clients in Northern India. The territory for this role includes major cities such as Mumbai, Ahmedabad, Baroda, or Delhi.
Responsibilities
- Facilitate technical exchange between customers and sales teams to design engineer Standex products.
- Provide product customization and integration services to meet customer requirements.
- Identify and resolve technical issues, offering innovative solutions to optimize product performance.
- Deliver pre-and post-sales technical support via technology presentations and product demonstrations.
- Respond to technical questions from customers, providing thorough documentation and timely feedback.
- Gather and consolidate customer feedback to help define new products and improve existing ones.
- Provide technical support to customers, addressing application needs and troubleshooting issues.
- Collaborate with the sales team to support customer engagements, identify new business opportunities, and drive revenue growth.
- Maintain proactive communication with customers.
- Assist in the development of application notes, user manuals, and other technical documentation.
- Collaborate closely with factory teams to ensure effective technical support and information exchange.
- Stay updated on industry trends, competitive products, and emerging technologies to provide informed recommendations.
- Travel to customer sites as needed to support sales and implementation activities.
Requirements
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum of 3-5 years of experience in a field application engineering role or similar technical support position.
- Willingness and ability to travel 20% to customer sites as needed to support sales and implementation activities.
- Strong technical knowledge of the company's products and their applications.
Estimated Salary Range: ₹80,000 - ₹1,50,000 per month (approximately USD $9,800-$18,300), depending on experience and qualifications.
About Standex Electronics
Standex Electronics is a leading provider of electronic components and systems. Our products and solutions are used in a wide range of industries, including automotive, aerospace, medical devices, and consumer electronics.
Benefits
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and collaborative work environment.
- Access to state-of-the-art equipment and technology.
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