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Divisional Recovery Lead

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Job Overview

The role of Divisional Collections Head involves overseeing the daily operations of a collections team, focusing on recovering debts and enhancing customer interactions.

Main Responsibilities
  • Develop comprehensive debt recovery strategies to meet targeted goals.
  • Lead and support the day-to-day activities of the collections team, promoting productivity and efficiency.
  • Monitor key performance metrics and create regular performance reports for senior management.
  • Implement training programs to improve staff skills in debt collection and customer engagement.
  • Collaborate with sales and customer service teams to identify opportunities for reducing outstanding balances.
  • Analyze trends in collections data to pinpoint areas for improvement.
  • Negotiate payment plans or settlements with customers facing financial difficulties.
  • Ensure compliance with all applicable laws and regulations regarding debt recovery and credit.