Senior Customer Loyalty Specialist

2 days ago


Salem, Tamil Nadu, India beBeeRetention Full time ₹ 8,00,000 - ₹ 15,00,000
Customer Retention Manager

  • Planning and executing the customer retention campaign calendar across product categories.
  • Managing daily business-as-usual tasks and coordinating with internal stakeholders.
  • Designing customer journeys across lifecycle touchpoints to enhance user experience.
  • Collaborating with cross-functional teams including creative, category, product, and analytics teams.
  • Building dashboards and reporting campaign performance metrics.
  • Driving insights and learnings to inform future strategies.
  • Overseeing vendor relationships for customer retention platforms, including tracking new feature rollouts and ensuring timely resolution of operational issues.

Qualifications :

  • 3–5 years of customer retention or lifecycle marketing experience in consumer tech or e-commerce.
  • Strong grasp of segmentation, personalization, and journey mapping concepts.
  • Analytical mindset with experience in campaign reporting and A/B testing.
  • Hands-on knowledge of customer retention and attribution tools – Clevertap, MoEngage, Branch, etc.
  • Excellent communication and stakeholder management skills.
  • Ability to thrive in a fast-paced, experiment-driven environment.


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