
Technical Support Professional
18 hours ago
A challenging role for a seasoned technician to advance in their career.
About the Position:You will be part of a collaborative team of skilled IT professionals.
Key Responsibilities:- Provide technical assistance to the organization, including software testing and maintenance, as well as implementing IT systems and applications.
- Administer and support various systems, such as Windows Server and Linux O/S.
- Ensure all tickets worked on include details of the problem, solution, end user, initiation time, completion time, and end user satisfaction.
- Maintain IT systems and processes within the organization.
- Support the Helpdesk function across the business.
- Previous experience in helpdesk roles.
- Excellent interpersonal, communication skills, and phone etiquette.
- Demonstrated enthusiasm for helping others.
- Excellent English language proficiency.
- Proficiency in Windows Server (all versions).
- Microsoft Exchange knowledge.
- Linux operating system expertise.
- Remote support capabilities.
- Experience with SQL databases.
- Fundamental understanding of computer networks (DHCP, DNS, etc).
- Fortinet experience is advantageous but not necessary.
- Certifications relevant to the job role.
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