IT Technical Support Specialist

2 days ago

Kolkata, West Bengal, India beBeeTechnical Full time ₹ 42,50,000 - ₹ 67,50,000

Job Overview

This role involves providing exceptional technical support to end-users, utilizing excellent communication skills and troubleshooting expertise.

Main Responsibilities

  • Deliver high-quality technical assistance in a professional and courteous manner.
  • Accurately document user service tickets in IT systems.
  • Thoroughly investigate and resolve technical issues and service requests.
  • Effectively manage customer inquiries and ensure timely resolution.
  • Conduct regular reporting (daily/weekly/monthly).
  • Update knowledge base articles for new and existing technical issues.
  • Prioritize and drive user issues to successful resolution.

Essential Skills

  • Strong verbal and written communication abilities.
  • Excellent problem-solving and analytical capabilities.
  • Ability to multitask and prioritize effectively.
  • Focused customer-centric approach with commitment to excellence.
  • Familiarity with ITSM tools and ticketing systems is beneficial.

About the Opportunity

This position requires an individual who can think critically, work independently, and collaborate as part of a team. If you are passionate about delivering top-notch technical support, this may be the ideal role for you.

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