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Senior Technical Support Specialist
2 weeks ago
We are seeking a seasoned technical professional to fill the role of Senior Customer Support Engineer.
This position involves providing high-level technical assistance to customers via various channels, ensuring their satisfaction with our products and services.
Responsibilities- Provide advanced technical support to clients through phone, email, and chat platforms.
- Analyze and troubleshoot complex technical issues related to our products and services.
- Collaborate closely with engineering and product teams to resolve intricate problems.
- Maintain accurate records of customer interactions and inquiries.
- Contribute to the development and enhancement of support processes and documentation.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 3-6 years of experience in customer support or technical support roles.
- In-depth understanding of software applications and troubleshooting techniques.
- Proficiency in ticketing systems and customer relationship management (CRM) software.
- Excellent verbal and written communication skills.
- Able to work independently and as part of a team.
- Strong analytical and problem-solving abilities.
This is an exciting opportunity for a dedicated professional to make a meaningful impact in the field of customer support. The ideal candidate will possess excellent technical expertise, strong communication skills, and the ability to work effectively in a fast-paced environment.
