Operations Management Professional

3 days ago

Rajahmundry, Andhra Pradesh, India beBeeBusiness Full time ₹ 15,00,000 - ₹ 20,00,000

Job Overview

We are seeking a seasoned Business Operations Specialist to join our team. This role involves ensuring seamless coordination with telecom operators, monitoring messaging traffic, and driving operational efficiency.

Key Responsibilities

Customer Success:

Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring internal coordination for a smooth customer experience.

Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.

Monitor traffic post-onboarding to analyze performance trends and provide early-stage support.

Traffic Assurance:

Track monthly traffic targets received from stakeholders and break them into weekly and daily targets to monitor and achieve.

Telco Coordination:

Coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical, commercial, or operational issues in a timely manner.

Reports & Analytics:

Publish daily performance reports of clients for review, routing deviations.

Monitor traffic from customers, identify reasons for traffic growth or dip, and highlight with the sales team for corrective action.

Identify potential opportunities and publish them.

Collaboration:

Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.

Process Improvement:

Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.

Documentation:

Create and maintain detailed documentation of SOPs for regular operations.

Requirements

  • Bachelor's/Master's degree.
  • Hands-on experience/knowledge of CPaaS, A2P SMS, RCS with Routing.
  • Minimum 4+ years of experience in the job offered or in a related role.
  • Knowledge in SQL, advanced excel, and power point presentation.
  • Customer Success & Business Operations experience.
  • Able to communicate both on a technical and non-technical level.
  • Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities.
  • Excellent presentation skills and proficiency at making one-on-one and group presentations.
  • Good understanding of business numbers and sharp analysis and prediction skills.
  • Passionate and able to work in a fast-paced environment.
  • Process, ITIL-V4 certification related to business operations is plus.

Why Join Us?

  • Impactful Work: Play a pivotal role in safeguarding assets, data, and reputation in the industry.
  • Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
  • Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

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