Healthcare Advocate

1 day ago

Delhi, Delhi, India beBeeHealthcare Full time ₹ 9,00,000 - ₹ 14,00,000

Job Summary:

We are seeking a dedicated and experienced healthcare professional to join our team as a Platinum Care Advisor. In this role, you will be responsible for managing the end-to-end healthcare and wellness service needs of high-value clients with efficiency, professionalism, and care.

About the Role:

  • Act as the primary relationship manager for assigned premium clients, providing personalized support and guidance to ensure their health and wellness needs are met.
  • Coordinate customized health and wellness services, including medical treatment coordination, appointment scheduling, and health monitoring.
  • Ensure timely resolution of service requests, maintaining open communication with clients and internal teams to resolve any issues promptly.
  • Liaise with internal teams and external partners, such as hospitals, clinics, and wellness providers, to deliver seamless and integrated care.
  • Maintain proactive and clear communication with clients, ensuring they feel supported and informed throughout their healthcare journey.
  • Guarantee confidentiality and professionalism at all times, adhering to strict data protection policies and procedures.
  • Identify sales opportunities and contribute to achieving monthly revenue targets by upselling or cross-selling relevant services.
  • Maintain a high standard of grooming and client service, representing the company in a professional and courteous manner.

Requirements:

  • Minimum 3 years of experience in concierge services, client management, or healthcare coordination.
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and stakeholders.
  • Ability to manage multiple requests and stakeholders efficiently, prioritizing tasks and meeting deadlines.
  • Familiarity with healthcare or wellness services is an asset, although not mandatory.
  • Graduate or postgraduate in Healthcare, Pharma, or related fields is preferred.
  • Tech-savvy with basic CRM and communication tool knowledge, adapting quickly to new technologies.
  • Must be open to extensive travel, both domestically and internationally.
  • Multilingual abilities are an added advantage, enabling effective communication with clients from diverse backgrounds.

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