Senior Sales Operations Technical Specialist
10 hours ago
Seeking a highly skilled business systems professional to join our team. The ideal candidate will ensure systemic accuracy and usability of sales tools through timely and accurate support ticket resolution.
Technical Skills and ExpertiseThis role requires strong technical skills in Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions. The successful candidate will troubleshoot and resolve tickets related to these sales tools.
Job Responsibilities- Manage a fast-paced queue of support requests, driving all issues to resolution with a focus on customer satisfaction and efficient task execution.
- Triage Level 2 tickets to the right stakeholders with required information.
- Assist in scheduled maintenance of systems via data migrations.
- Maintain SLA targets.
- Manage access and visibility related issues.
- Document best practices and usage.
We are looking for a candidate with at least 5+ years of experience in an IT/Salesforce Helpdesk role or Salesforce certification. A good knowledge of navigating Salesforce landscape and terminology is preferred.
About Our TeamOur Strategy & Operations team works on strategic initiatives to drive process improvement projects. We deliver improved efficiency and scale through simplification, automation, and innovation across Sales Operations tools and processes.
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