Senior ServiceNow Technical Lead

6 days ago

Kanpur, Uttar Pradesh, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Summary

Seek a seasoned ServiceNow technical lead to spearhead IT service management (ITSM) implementations on the ServiceNow platform.

Key Responsibilities:
  • Lead architectural design and solution development for ITSM implementations, ensuring alignment with enterprise ITIL processes.
  • Develop and maintain core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.
  • Implement ServiceNow Agent Workspace, Service Operations Workspace, and mobile views for ITSM agents.
  • Build and optimize workflows using Flow Designer, Workflow Editor, and Scripted Flows.
  • Customize form views, list layouts, dashboards, and Performance Analytics widgets for ITSM reporting and analytics.
  • Integrate ServiceNow with external systems using REST/SOAP APIs, Integration Hub, and MID Server.
  • Manage and support platform upgrades, cloning, patching, and performance tuning activities.
  • Monitor and resolve platform-related performance and security issues.

Required Skills & Qualifications:

  • 9+ years of ServiceNow platform experience with 4+ years in ITSM module as a technical lead or senior developer.
  • Deep knowledge of ITIL v4 aligned processes and hands-on implementation of Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.
  • Expertise in JavaScript, Glide APIs, Scoped Applications, Scripted APIs, and custom app development.
  • Solid understanding of data models, ACLs, and role-based access control.
  • Experience with ServiceNow CMDB, Discovery, and/or Service Mapping is a strong plus.

Preferred Certifications:

  • ServiceNow Certified System Administrator – Mandatory
  • ServiceNow Certified Implementation Specialist – ITSM – Highly Preferred
  • ServiceNow Application Developer – Preferred
  • ITIL v4 Foundation Certification – Advantageous

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