Exceptional Customer Advocate

1 day ago


Bengaluru, Karnataka, India beBeeCustomerExperience Full time ₹ 53,01,537 - ₹ 74,83,019

We are seeking an experienced Customer Experience Representative to join our operations team. As a key member of the support team, you will be responsible for assisting clients with their queries and providing exceptional customer service.

Key Responsibilities
  • Answer inbound calls and emails from clients, responding promptly and accurately within agreed service standards.
  • Support clients in buying and selling shares, adhering to predetermined procedures and service standards.
  • Contribute to the completion of team workload, prioritizing tasks effectively and meeting quality and accuracy targets.
  • Develop skills and knowledge within the operational team, identifying areas for improvement and implementing process enhancements.
Requirements
  • Excellent communication skills, including strong phone and verbal communication skills, along with active listening.
  • Ability to work in varied shifts, adapting to changing schedules and demands.
  • Proven experience in customer support roles, with a track record of meeting targets for accuracy, quality, volume, and agreed service levels.
  • Familiarity with CRM systems and practices, as well as basic understanding of data protection principles and knowledge in anti-money laundering.
  • Customer focus and adaptability to different personality types, with ability to multi-task, set priorities, and manage time effectively.
  • Adherence to procedures and regulations, with willingness to contribute to team beyond immediate tasks.
Benefits
  • Additional paid leave days above statutory requirements, plus 2 days for voluntary community service initiatives.
  • Reimbursement for business-related certifications.
  • Comprehensive medical coverage for dependents and parents.
  • Cab transport for staff working in UK and US shifts.
  • Accidental and life insurance coverage equal to three times annual CTC.

As a valued member of our team, you will have opportunities to develop your skills and advance your career in a dynamic and supportive environment.



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