Astranauts Wanted: Deliver Exceptional Customer Experiences

3 days ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 2,40,00,000 - ₹ 4,00,00,000

Job Description:

We are seeking a highly skilled and motivated Customer Success Advocate to join our team. This is an exciting opportunity to work with customers, understand their needs, and deliver exceptional experiences.

The ideal candidate will have excellent communication skills, be able to build strong relationships with customers, and possess a customer-first mindset. They will also have a solid understanding of cybersecurity principles and be familiar with SaaS products.

As a Customer Success Advocate, you will play a critical role in driving customer adoption, identifying opportunities for growth, and ensuring timely project delivery. You will collaborate closely with internal teams, including sales, security, and marketing, to deliver outstanding results.

Key Responsibilities:

  • Drive seamless customer onboarding experiences
  • Act as a product champion to promote adoption and maximize customer engagement
  • Understand customer requirements and translate them into actionable deliverables
  • Respond promptly and effectively to customer queries via email and phone
  • Build and nurture long-term relationships with customers based on trust and rapport

Required Skills and Qualifications:

  • 2-5 years of experience in Customer Success, Growth, or Retention roles, ideally in SaaS
  • Proven ability in upselling/cross-selling in a PLG motion
  • Excellent communication skills with a customer-first mindset
  • Technical knowledge required to work in a cyber security organization's customer-facing role
  • Analytical and data-driven; comfortable working with metrics like NRR, churn, adoption rates

Benefits:

  • You'll own your work from day one—no micromanaging, just trust and impact
  • Health Insurance for you and your spouse
  • Be part of a fast-growing cybersecurity SaaS company
  • Collaborative & friendly culture with full ownership and growth opportunities

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