Customer Support Expert: Deliver Exceptional Experiences

10 hours ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 80,00,000
Customer Support Associate Job Description

As a Customer Support Associate, you will play a vital role in delivering exceptional customer experiences by responding to customer inquiries and resolving their issues in a timely and effective manner.

Key Responsibilities:
  • Revert on chats written by customers on a variety of issues.
  • Present and sell company services to current and potential customers.
  • Update and process information accurately into the system.
  • Resolve customer problems in a timely manner.
  • Take ownership and deliver on customer commitments.
  • Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact.
Requirements:

To excel in this role, you should possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You should also have a strong attention to detail and be able to handle multiple tasks simultaneously.

Preferred Qualifications:
  • Minimum SSC/10th passed.
  • Fresher or experienced with minimum 1 year of experience in a BPO-related industry.
Skills and Competencies:

The ideal candidate should demonstrate proficiency in computer software applications such as Outlook, Word, and Internet Explorer. Strong typing skills and good written English communication are essential for this role.

Benefits:

We offer a competitive salary and benefits package that includes opportunities for growth and professional development.

What We Offer:

At our organization, we value our employees and provide a supportive and inclusive work environment. We strive to create a workplace culture that fosters collaboration, innovation, and employee well-being.

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