Fresh Talent Wanted for Voice Technical Support Role

6 days ago

Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 3,200 - ₹ 4,999
Technical Support Representative (Voice)

We are seeking a skilled Technical Support Representative to join our team. As a key member of our customer-facing support team, you will be responsible for delivering exceptional service and support to our customers through various channels.

Job Description:

In this role, you will work closely with customers to identify their service-related needs and provide solutions while ensuring world-class customer service. You will diagnose and resolve basic network and modem functionality issues, including landline troubleshooting, and provide solutions and resolution resources for customer repair problems.

Responsibilities:

  • Works with customers to identify service-related needs and offers the most appropriate solutions
  • Diagnoses and resolves basic network and modem functionality issues
  • Provides solutions and resolution resources for customer repair problems
  • Interfaces with customers over the phone providing status updates and ensuring service has been restored
  • Escalates appropriate technical issues to upper-level technical support when needed

Requirements:

To be successful in this role, you will need:

  • 0-5 years of experience in International Technical Support (Voice)
  • Excellent communication skills
  • Ability to work in a 24*7 working environment
  • Graduation not required
  • Rotational shifts and rotational week offs

Perks and Benefits:

  • Competitive salary range
  • Both side cab facilities
  • Medical Insurance
  • Life Insurance

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