Telecommunications Voice Technical Support Specialist

4 days ago


Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 3,200 - ₹ 4,999

Technical Support Role

 

  • Job Overview: We are seeking an experienced Technical Support Professional to join our team.

As a Technical Support Executive, you will be responsible for providing exceptional customer service and resolving technical issues related to telecommunications voice services.

 

  • Key Responsibilities:
  • Identify customer service needs and provide solutions while delivering world-class customer support.
  • Diagnose and resolve basic network and modem functionality issues.
  • Walk customers through common phone hardware and software configurations to maximize service functionality.
  • Escalate complex technical issues to upper-level technical support when necessary.

 

  • Required Skills and Qualifications:
  • 0-5 years of experience in International Technical Support (Voice).
  • Excellent communication skills.
  • Experience working on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues.
  • Ability to work in a 24*7 environment.
  • Comfortable with rotational shifts and week offs.

 

  • Benefits:
  • Competitive salary range.
  • Medicare facilities.
  • Free pick up and drop facility within 35 km range.
  • Medical insurance.
  • Life insurance.

 

At Our Organization: We value diversity, equity, and inclusion. We strive to create a workplace that is welcoming and inclusive to everyone. We are an equal opportunity employer and do not discriminate based on any characteristic related to diversity.



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