
Career Opportunities: Technical Support Executive
2 days ago
Join a dynamic team as a Technical Support Executive (Voice) and deliver exceptional customer service to our valued customers.
As a Technical Support Executive, you will be the primary point of contact for our customers, providing solutions and resolution resources to resolve their technical issues. You will work with customers to identify service-related needs and offer the most appropriate solutions while providing world-class customer service.
- Diagnose and resolve basic network and modem functionality issues, including landline troubleshooting.
- Walk customers through common phone hardware and software configurations to maximize service functionality.
- Provide solutions and resolution resources for customer repair problems.
- Interface with customers over the phone, providing status updates and ensuring service has been restored.
- Evaluate technical issues and escalate them to upper-level technical support when necessary.
For this role, we are looking for candidates with excellent communication skills who have experience in international technical support (voice). A background in ISP, Internet & WiFi related, router & modem connectivity issues is also a plus.
- 0-5 years of experience in International Technical Support (Voice)
- Excellent communication skills
- Experience working on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
- Comfortable working in a 24/7 environment
- Graduation not required
- Rotational shifts & Rotational week offs
Our company offers a competitive salary package, both side cab facilities, medical insurance, life insurance, and other benefits.
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