Senior Loan Operations Manager

1 day ago

Coimbatore, Tamil Nadu, India beBeeLoanManagement Full time ₹ 20,00,000 - ₹ 25,00,000
About the Role

We are seeking a highly experienced professional to lead and manage end-to-end loan processing for India branches and servicing activities.

This role involves ensuring operational efficiency, risk control, and adherence to regulatory and internal policy requirements.

The successful candidate will be responsible for overseeing day-to-day operations, driving process improvements, and delivering high-quality service to internal and external stakeholders.

Main Responsibilities:

  • Perform the duties of checker for the activities assigned diligently.
  • Work as a Subject Matter Expert (SME) for the process.
  • Nurture team members.
  • Understand the process / policies of the Bank and adhere to the needs.
  • Work closely with overseas branches to process/execute transactions as per accuracy / quality standards / SLAs of the Bank.
  • Learn system functions and adhere to controls.
  • Support overseas branches to resolve operational incidents/reporting (if any).
  • Provide suggestions to improve/streamline operational processes.

Key Performance Indicators:

  • Deliver high-quality service to enhance the function's reputation and meet customer expectations.
  • Develop and maintain strong stakeholder management with key stakeholders within the organization.
  • Support and resolve customer enquiries and provide excellent customer service.
  • Work in partnership with Compliance to understand relevant operational guidelines, standard procedures, and local regulations and assess the impact on daily operations workflow.
  • Work in partnership with the wider operations team for information sharing and to ensure that transactions are processed accurately and in a timely manner.
  • To support developmental projects relating to the Department.

Candidate Profile:

  • Minimum 10 to 15 years of relevant experience in managing Loan Operations.
  • Strong PC skills (MS Office).
  • Extensive experience in Loan Products, static data maintenance process & customer data management.
  • Understanding various system applications used for Lending.
  • Hands-on experience in managing stakeholders, governance, and managing the toll gates.
  • Flexible in working in shifts.
  • Exposure to India-related regulatory guidelines and financial regulations.
  • Graduate and/or Post Graduate.
  • Good interpersonal skills to deal courteously and effectively with others.
  • Attention to details.

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