Help Desk Specialist

1 week ago

Davangere, Karnataka, India beBeeCustomer Full time ₹ 6 - ₹ 8
Customer Service Representative Role

We are looking for a skilled professional to ensure our guests receive timely help, smooth resolutions, and genuinely feel cared for.

This is an entry-level position that requires excellent written and verbal communication skills in English. You will be the first point of contact for users booking experiences across multiple cities.

  • Respond to customer queries through chat, email, and phone—promptly and clearly.
  • Assist users with bookings, cancellations, refunds, and troubleshooting.
  • Liaise with experience providers and internal teams to resolve guest concerns.

The ideal candidate should be comfortable using CRM tools, spreadsheets, and multitasking. They must also have a positive attitude, empathy, and willingness to learn and grow.

This role involves working rotational shifts (including weekends or holidays when needed). As a member of our team, you will be part of a fast-growing travel-tech startup with global ambitions.

Our company values ownership, creativity, and learning. We offer competitive compensation and opportunities to grow with us.

The key responsibilities of this role include:

  • Providing exceptional customer service through various channels.
  • Collaborating with internal teams to resolve complex issues.
  • Ensuring seamless user experiences across multiple platforms.

By joining our team, you will have the opportunity to develop your skills, work with a talented group of professionals, and contribute to the growth of our company.

Our company culture emphasizes employee development, teamwork, and innovation. We believe in empowering our employees to take ownership of their work and strive for excellence in everything we do.

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