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Help Desk Specialist
2 weeks ago
We are seeking a dedicated professional to provide exceptional support and ensure a delightful customer experience.
This role involves managing end-to-end customer support across multiple channels, handling returns and exchanges with empathy and efficiency, and collecting customer insights to improve products and brand experience.
- Verify addresses on COD/prepaid orders through confirmation calls.
- Manage phone, WhatsApp, email, and social media inquiries.
- Handle returns and exchanges professionally.
- Collect customer feedback and insights to drive product improvement.
- Record interactions accurately and follow up with customers until resolution.
- 1–2 years of customer support experience (D2C/e-commerce preferred).
- Excellent communication skills in English and Hindi.
- Strong problem-solving skills and ability to handle tough situations calmly.
- Active, energetic, and empathetic with a customer-first attitude.
- Comfortable with CRM tools and other technology platforms.
- Be part of a dynamic team disrupting the industry.
- A culture that values ownership, creativity, and learning.
- Exposure to both customer success and brand strategy.
- Opportunity to grow with the company as we scale nationwide and globally.
