Cloud Service Delivery Leader

2 days ago


Pune, Maharashtra, India beBeeManager Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Cloud Service Delivery Manager
About the Role:
We are seeking an experienced Cloud Service Delivery Manager to lead our multi-cloud service operations portfolio. This individual will be responsible for managing a team of cloud experts to deliver exceptional customer experience and support business growth. Our current portfolio is heavily focused on Azure but expanding rapidly to include AWS, GCP, Digital Ocean, and other IaaS platforms.Key Responsibilities:
  • Lead end-to-end delivery of multi-cloud managed services with a primary focus on Azure, expanding to AWS, GCP, and other platforms.
  • Ensure exceptional customer experience by acting as the frontline customer leader.
  • Understand and manage the unique needs of SMB customers using structured frameworks to address both stated and unstated expectations.
  • Define and track cloud-centric performance metrics, SLAs, and OLAs to ensure service effectiveness and continuous improvement.
Leadership & Business Growth:
  • Achieve business growth through automation-led delivery models that improve efficiency and profitability.
  • Collaborate with product and GTM teams to drive business growth aspirations.
  • Build high-performing, customer-centric teams by coaching and mentoring staff.
Qualifications & Experience:
  • 15+ years of experience in Service Delivery Management or Cloud/IT operations.
  • 10+ years of hands-on experience in Azure Cloud Managed Services & multi-cloud delivery, including 24x7 support.


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