
Senior Technical Support Specialist
5 days ago
About the Role
Flynaut LLC is a global leader in digital transformation. We partner with startups, SMEs, and large enterprises across various industries to deliver cutting-edge solutions.
Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering mobile apps, robust web platforms, and comprehensive IT services.
We prioritize innovation and quality, building lasting relationships based on trust and transparency.
Main Responsibilities:
- Provide first-line technical support for Microsoft 365 services and desktop environments.
- Troubleshoot, resolve IT issues, and ensure a smooth end-user experience.
- Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
- Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
Required Skills & Qualifications:
- Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Basic knowledge of Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
- Office365 admin portal, Exchange online, Teams, SharePoint, Azure.
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