Customer Support Expert

1 day ago


Thoothukudi, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 45,00,000 - ₹ 85,00,000

We're seeking a skilled Customer Support Expert to join our team. The ideal candidate will be responsible for addressing customer issues, providing product guidance, and collaborating with cross-functional teams to deliver exceptional customer experiences.

Key Responsibilities:
  • Troubleshoot customer complaints and conduct root cause analysis.
  • Guide customers on product usage and provide timely assistance.
  • Ensure accurate data import/export from production systems and update customer information accordingly.
  • Process confidential data with discretion and adhere to guidelines.
  • Contribute to developing product content for internal and external stakeholders.
  • Generate reports from various systems to inform business decisions.
Ideal Candidate Profile:
  • Bachelor's degree in Computer Science or related field.
  • Minimum 3 years of experience in product customer support.
  • Excellent communication and interpersonal skills.
  • Analytical mind with problem-solving ability.
  • Capacity to translate business requirements into lay terms.
  • Strong documentation and written communication skills.
  • Attention to detail and customer-centric approach.
We Offer:
  • Competitive compensation package and comprehensive benefits.
  • Ongoing career growth and development opportunities.
  • Exposure to cutting-edge technologies and advanced security practices.
  • Dynamic work environment that values innovation and excellence.
About Us:

We're a dynamic organization committed to crafting exceptional products. If you're passionate about software engineering and eager to make a meaningful impact, we invite you to apply.



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