
Customer Support Representative
2 weeks ago
About the Role:
- We are seeking a highly skilled and motivated customer support representative to join our team.
- The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively handle customer inquiries and issues in a professional manner.
- The successful candidate will be able to work in a fast-paced environment, multitask, and maintain accurate records of customer interactions.
Key Responsibilities:
- Handle inbound and outbound customer calls, ensuring high-quality service and resolving customer issues efficiently.
- Assist customers with inquiries, complaints, and transaction-related support via voice and non-voice (email, chat, tickets) channels.
- Process customer transactions, orders, and requests promptly and accurately.
- Maintain detailed records of customer interactions and transactions, providing valuable insights for process improvements.
Requirements:
- Fluent in English (spoken & written).
- Prior experience in customer service, call center, or BPO is preferred.
- Strong problem-solving skills and ability to handle customer complaints effectively.
- Good typing speed and proficiency in handling email, chat, and CRM tools.
- Ability to multitask and work in a fast-paced environment.
- Basic computer knowledge and familiarity with customer support software.
Preferred Qualifications:
- Experience in e-commerce, banking, or technical support is a plus.
- Certification in English language proficiency is an advantage.
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