Customer Support Representative

2 weeks ago


Thoothukudi, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Customer Support Representative

About the Role:

  • We are seeking a highly skilled and motivated customer support representative to join our team.
  • The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively handle customer inquiries and issues in a professional manner.
  • The successful candidate will be able to work in a fast-paced environment, multitask, and maintain accurate records of customer interactions.

Key Responsibilities:

  • Handle inbound and outbound customer calls, ensuring high-quality service and resolving customer issues efficiently.
  • Assist customers with inquiries, complaints, and transaction-related support via voice and non-voice (email, chat, tickets) channels.
  • Process customer transactions, orders, and requests promptly and accurately.
  • Maintain detailed records of customer interactions and transactions, providing valuable insights for process improvements.

Requirements:

  • Fluent in English (spoken & written).
  • Prior experience in customer service, call center, or BPO is preferred.
  • Strong problem-solving skills and ability to handle customer complaints effectively.
  • Good typing speed and proficiency in handling email, chat, and CRM tools.
  • Ability to multitask and work in a fast-paced environment.
  • Basic computer knowledge and familiarity with customer support software.

Preferred Qualifications:

  • Experience in e-commerce, banking, or technical support is a plus.
  • Certification in English language proficiency is an advantage.


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