Customer Support Coordinator

3 days ago


Thoothukudi, Tamil Nadu, India beBeeTransportation Full time ₹ 4,00,000 - ₹ 6,40,000

We are a fast-growing transportation service provider headquartered in Silicon Valley, recruiting worldwide.

Our mission is to empower high-quality local fleets and provide reliable ground transportation services with various types of vehicles.

Key responsibilities include:

  • Managing and resolving issues through communication with drivers and fleets.
  • Ensuring high service standards are met.
  • Confirming ride completion and updating the system.
  • Maintaining detailed records of interactions for consistency and follow-up as needed.
  • Developing and maintaining good working relationships with suppliers, operations, sales, and other functions.
  • Providing customer support and service excellence.

To excel in this role, you should have:

  • Experience in the Tourism & Travel sector or Ground Transportation industry (preferred).
  • A minimum of 2 years of experience as a customer support representative or in a similar environment.
  • Strong analytical skills and problem-solving abilities.
  • Excellent English verbal and written communication skills.
  • Proficiency with Microsoft Office Suite.
  • The ability to work a full-time schedule of 24/7 and 6 days a week.
  • Effective time management and prioritization skills.
  • Attention to detail.
Requirements

Education: Bachelor's degree in a related field (not specified)

Language Skills: Fluent English language skills (verbal and written)

Software Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, etc.)



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