
Customer Support Professional
2 days ago
We are seeking a dynamic individual to deliver top-tier customer support, handle select sales calls, and troubleshoot ISP and networking queries.
This role demands adaptability, technical fluency, and strong interpersonal skills. The ideal candidate will possess experience in ISP or networking-related customer support, with a strong understanding of routers, network protocols, hotspots, or similar infrastructure.
Key Responsibilities:
- Act as the frontline support for customer inquiries via calls, chats, or email.
- Diagnose and resolve networking issues related to devices, backhauls, or connectivity faults.
- Guide customers on device activation steps, including onboarding processes and interaction with service providers for deployment.
- Respond to incoming sales inquiries with relevant information about devices (e.g., pricing and rewards system).
Required Skills & Qualifications:
- Experience in ISP or networking-related customer support.
- Strong communication skills.
- Adaptable, with a positive attitude to thrive in a fast-paced startup environment.
Benefits:
Flexible 6-day-a-week schedule, prioritizing work-life balance.
How to Apply:
Submit your application if you're a motivated and customer-focused individual looking to join our team.
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