Support Professional

1 day ago

Thoothukudi, Tamil Nadu, India beBeeCustomerEngagement Full time ₹ 3,20,000

We are seeking an exceptional Customer Engagement Specialist to join our team. This is a dynamic role that requires strong communication and problem-solving skills.

In this position, you will be responsible for providing top-notch customer support through various channels including phone, email, and chat. You will work closely with our clients to understand their issues and resolve them in a timely manner.

The ideal candidate will have a strong understanding of business operations and excellent computer skills, particularly in Microsoft Office and Internet-based tools. A professional demeanor, attention to detail, and ability to multitask are essential for this role.

If you are a motivated individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide responsive and engaging customer support through various channels.
  • Work closely with clients to understand and resolve their issues.
  • Maintain a strong understanding of business operations and products/services.
  • Develop or improve internal systems knowledge.
  • Flexibility to adjust to changing duties and responsibilities.

Requirements:

  • High secondary or 10+2 diploma with 3 years' experience in a related field; OR any stream graduate degree with 1 year of experience.
  • Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
  • Strong understanding of business operations (spreadsheets, trends, data).
  • Be flexible in working hours which is a must.
  • Excellent oral and written communication skills;
  • An unerring attention to detail;
  • The ability to multitask, answering numerous chats/calls and navigating smoothly between both mediums.
  • A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
  • The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
  • Experience working as part of a collaborative team – we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

Benefits:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Schedule Adherence Bonus
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance
  • Rewards & Recognition
  • Internal movement through IJP

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