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Astrology App Customer Support Representative
2 weeks ago
We are seeking a skilled and empathetic Customer Support Specialist to join our team. As the primary point of contact for users on our app, you will play a vital role in ensuring every customer receives an exceptional experience.
Key Responsibilities:
- Respond promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
- Provide expert guidance and support for users seeking help with astrology-related sessions and app features.
- Troubleshoot and resolve customer issues, escalating complex cases when necessary.
- Maintain accurate records of customer interactions and feedback for process improvement.
- Collaborate with other departments (Tech, Operations, Product) to address recurring issues and enhance user satisfaction.
- Strive to achieve customer satisfaction targets and contribute to a positive brand image.
Required Skills & Qualifications:
- Bachelor's degree in any discipline (preferred: Business Administration, Communication).
- 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
- Excellent verbal and written communication skills in English; knowledge of additional regional languages is an advantage.
- Strong problem-solving, multitasking, and conflict-resolution abilities.
- Empathetic, patient, customer-first mindset.
- Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.
- Willingness to work in flexible shifts as per business needs.
