Quality Assurance Specialist
2 weeks ago
Job Title: Quality Assurance Specialist
Job Summary:
We are seeking a highly skilled Quality Assurance Specialist to join our team at GFL Recruitment Private Limited. The successful candidate will be responsible for evaluating required samples, providing coaching and feedback, and identifying opportunities for process improvement.
Key Responsibilities:
- Evaluate required samples as defined in MSA/client or internal Quality SOP/Process requirement.
- Provide coaching/feedback for all evaluated samples within 48 hours.
- Identify opportunity areas and work towards improving the process by giving real-time input to the business.
- Utilize quality assurance tools, software, and systems to track, analyze, and manage quality-related data and performance metrics efficiently.
- Ensure compliance with regulatory requirements, industry standards, and company policies in all quality assurance activities and evaluations.
- Attend all applicable calls and calibrations for the month and achieve the variance threshold as designed for the process.
- Meet process quality scores targets for aligned span (Internal/external - as agreed in MSA/clients/RnR monthly Targets).
- Provide inputs to increase CSAT/NPS as applicable for the process.
- Work on improvement of CSOs categorized under BQ for his/her aligned span.
Qualifications:
- Graduate in any relevant field.
- Excellent communication and presentation skills (English & Hindi fluency).
- Strong interpersonal skills with the ability to connect with employees at all levels.
Skills:
- BPO
- Regulatory requirements
- MSA
- Coaching
- Presentation skills
- Interpersonal skills
- NPS
- Process improvement
- Data analysis
- Industry standards
- Communication skills
- Metrics management
- Quality assurance
- Quality scores targets
- Compliance
- Feedback
- CSAT
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