Desktop Support Specialist

1 month ago


RajasthanJaipurJodhpurUdaipurAhmedabadRajkotGujaratBiharPatnaRanchiJamshedpurJharkhand, India ATech Full time
Job Title: Desktop Support Engineer

At ATech, we are seeking a highly skilled and motivated Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.

Key Responsibilities:
  • Address user tickets for issues related to hardware, software, and networking.
  • Assist customers with installing applications and computer peripherals.
  • Provide technical support through on-site visits or remote-access systems.
  • Offer IT networks and customer services to users within and outside the company.
  • Guide users through step-by-step instructions to resolve issues.
  • Customize desktop applications according to user needs.
  • Advise on software and hardware upgrades.
  • Maintain a log of job tickets and maintenance tasks.
  • Escalate unresolved issues to the next level of support.
  • Ensure client systems are functioning properly.
  • Create technical reports and manuals.
  • Stay up-to-date with the latest computing technology and research its reviews.
  • Add EUC devices on Intune.
  • Troubleshoot issues and provide prompt resolution to customers within timelines.
  • Ensure quality resolution to avoid customer escalations and reopened issue tickets.
  • Elevate critical issues to cross-functional teams for quick resolution and coordinate with the product development team on bug fixes.
  • Develop in-depth knowledge about specific products.
  • Update internal knowledge reference pages.
Required Skills:
  • Graduation.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • A drive to delve into system or process details to solve customer problems.
  • A zeal to learn and constantly upgrade skills in a fast-changing work environment.
  • Ability to think on your feet and remain calm under pressure.
  • Self-motivated, takes initiative, assumes ownership.
  • Ability to work in a highly collaborative and fast-paced environment.
  • Strong teamwork.


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