Desktop Support Specialist
1 month ago
At ATech, we are seeking a highly skilled and motivated Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.
Key Responsibilities:- Address user tickets for issues related to hardware, software, and networking.
- Assist customers with installing applications and computer peripherals.
- Provide technical support through on-site visits or remote-access systems.
- Offer IT networks and customer services to users within and outside the company.
- Guide users through step-by-step instructions to resolve issues.
- Customize desktop applications according to user needs.
- Advise on software and hardware upgrades.
- Maintain a log of job tickets and maintenance tasks.
- Escalate unresolved issues to the next level of support.
- Ensure client systems are functioning properly.
- Create technical reports and manuals.
- Stay up-to-date with the latest computing technology and research its reviews.
- Add EUC devices on Intune.
- Troubleshoot issues and provide prompt resolution to customers within timelines.
- Ensure quality resolution to avoid customer escalations and reopened issue tickets.
- Elevate critical issues to cross-functional teams for quick resolution and coordinate with the product development team on bug fixes.
- Develop in-depth knowledge about specific products.
- Update internal knowledge reference pages.
- Graduation.
- Strong analytical and problem-solving skills.
- Excellent communication skills, both written and verbal.
- A drive to delve into system or process details to solve customer problems.
- A zeal to learn and constantly upgrade skills in a fast-changing work environment.
- Ability to think on your feet and remain calm under pressure.
- Self-motivated, takes initiative, assumes ownership.
- Ability to work in a highly collaborative and fast-paced environment.
- Strong teamwork.
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