Desktop Support Specialist
2 weeks ago
Job Description
At Diatoz Solutions Pvt Ltd, we are seeking a skilled Desktop Support Specialist to join our team. The ideal candidate will have a strong background in LAN and WAN systems, with experience in first-level support for end-users.
Key Responsibilities
- Configure and troubleshoot standalone and network printers, scanners, network cards, memory, and other peripheral devices.
- Support Microsoft Office Suite 2003/2007/2013, MS-Outlook, O365, and other emailing systems.
- Provide support for Skype/Teams, Windows XP/7/10, and Apple Macintosh operating systems.
- Evaluate and resolve issues with vendors.
- Understand Active Directory, protocols LAN/WAN, TCP/IP, DNS, DHCP, FTP, VPN, Cisco Router, Switch, and Hubs.
- Troubleshoot VOIP-related issues, including call connectivity and sound quality.
- Perform network endpoint testing and antivirus endpoint protection.
- Configure and troubleshoot business-standard applications.
Requirements
- 1.8+ years of relevant experience in desktop support.
- Strong knowledge of LAN and WAN systems.
- Ability to configure and troubleshoot network devices.
- Excellent communication and problem-solving skills.
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