Desktop EUC Support Specialist
2 weeks ago
At Iron Systems, we are seeking a skilled Desktop EUC Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support for our desktop devices and EUC infrastructure.
Key Responsibilities:- Manage desktop devices (hardware, software, and connectivity) incidents from start to finish.
- Offer IMAC and desk-side support services to our users.
- Handle hardware and software break-fix services for laptops and desktops.
- Provide standard and approved hardware and software support and maintenance on desktop devices, covering the entire lifecycle, including remote management using relevant tools.
- Analyze Service Desk calls and incident data to identify potential user training requirements and automation opportunities.
- Ensure each desktop device is installed with the correct desktop image.
- Manage desktop devices (hardware and software) incidents from start to finish.
- Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in case of non-compliance with security requirements.
- Offer VIP support for desk-side issues and serve as the primary point of contact for IT-related matters at our sites.
- Knowledge and experience in Windows 7, 10, and 11 operating systems.
- Good understanding of AD and smart hands and feet support.
- Good understanding of supporting MAC devices and tablets.
- Experience with Service management tools, e.g., Service Now.
- Good expertise in EUC tools, remote support tools, MS Office, and Outlook.
- Understanding of Lync, VPN, and mobile device support.
- Familiarity with ITIL processes, including incident, change, problem, and service request management.
- Associate degree or equivalent from a three-year college or technical school with an emphasis in electronics, or a bachelor's degree.
We offer a dynamic work environment and opportunities for growth and development.
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