Desktop Support Specialist

4 weeks ago


Ahmedabad, Gujarat, India Tower Research Capital Full time
Job Summary

The Desktop Support Consultant will be responsible for identifying, prioritizing, resolving, and triaging incidents and requests. This role will work on tickets related to Desktop support, installing, troubleshooting, and supporting Windows desktops, Linux desktops, and MacOS laptops. Additionally, the successful candidate will support, install, and troubleshoot meeting room AV hardware, create new user accounts, groups, and repair and upgrade hardware including desktops, laptops, printers, and scanners. The ideal candidate will have a total experience of 4-6 years, solid knowledge of PC hardware and computer internals, desktop support knowledge, and well-versed with Audio Video hardware. The ability to analyze, troubleshoot, and resolve hardware failures, a passion for technology, strong organizational skills, and meticulous attention to detail are essential. The successful candidate will also be able to balance and prioritize multiple assignments in a fast-paced environment and work well as part of a team that supports production, back-office computing, and end-user support functions. The role requires the ability to read and interpret English-language technical documents, speak business-level English, and have the indefinite right to work in India. Knowledge of JIRA and Confluence is preferred, as well as a working knowledge of Linux and an educational background in IT. The successful candidate will be organized, responsible, and meticulous, a strong communicator, proactive, and willing to take initiative, able to manage and prioritize multiple tasks in a fast-paced environment, and able to work both with a team and independently.

Benefits

Tower Research Capital offers a competitive salary and discretionary bonuses, 5 weeks of paid vacation per year, international medical insurance, lunch and snacks on a daily basis, free events and workshops, and a donation matching program.

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